Shipping and delivery policy

WorthRange is a digital service. Nothing is manufactured, packed or posted, so there is no shipping in the ordinary sense. This page explains what delivery means here, when it happens, and what to do if it does not.

What is delivered

What you receive is information: an estimated resale value range for an item you describe or photograph, the reasoning behind that range, and links to completed sales you can check it against. There is no physical product, no download, no licence key and no media shipped to an address. Nothing will ever arrive by post, and we will never ask for a delivery address.

When it is delivered

Immediately. An estimate is produced while you wait, normally within a few seconds and occasionally up to a minute when the service is busy, and it appears on the same page you submitted it from. There is no processing queue, no dispatch step and no delivery window to track.

If you have an account, each estimate is also saved to your history at the moment it is produced, and remains available at your account page until you delete it.

Where it is available

Worldwide, wherever the site can be reached. You can choose which second-hand market an estimate is priced against — currently the United States, the United Kingdom or Canada — and that choice affects the currency and the venues referred to, not where you may use the service from. No geographic restrictions, customs formalities, duties or import charges apply to anything provided here, because nothing crosses a border.

What you need in order to receive it

A modern web browser and an internet connection. Camera-based barcode scanning additionally needs a device with a camera and a browser that supports it; where it is not supported the same result is available by typing the digits, so no feature is wholly unavailable on any current browser.

If something does not arrive

An estimate that fails to appear is a technical fault rather than a delivery delay, and the usual causes are a dropped connection, an image the service could not read, or an upstream provider being temporarily unavailable. Reload the page and try again first.

If it still fails, tell us through the contact page or email [email protected], saying what you submitted and what you saw. A failed estimate does not consume one of your daily free attempts; where an attempt has been deducted in error we will restore it.

Related policies

See the refund policy for anything concerning payment, the terms of use for what an estimate is and is not, and the privacy policy for what happens to the photographs you submit.